Anything to do with the home, possessions or family is by definition a personal matter and an insurance claim that is depriving the family of something it relies upon or holds dear to its heart only adds to the distress of losing it.
Fire, flood, water damage, burglary, subsidence are just some of the more common events that beset a household; not to omit illness, travel events, pets and vets, motor accidents and, increasingly fraud, deception, impersonation and hacking of bank accounts and other sensitive personal information.
Flaxmans recognise that these events are traumatic enough and that if the insurance company causes you to have to wrestle with it to get a claim settled, the trauma can be devastating.