“Commercial” means anything that is not a personal or consumer matter.

As well as “for profit” businesses the not for profit, charitable, public authority philanthropic and indeed any other entity in the form of an incorporated company, a trust or voluntary society comes within the broad description of “commercial “ for the purposes of insurance claims.

Whereas decision making in personal insurance matters typically falls to the family, in commercial matters it typically falls to several people according to the make-up of the senior management. This brings about different claims management dynamics and can cause insurers to be more rigorous with their claims settlement requirements than for a personal, consumer claim.

Fire, flood, water damage, burglary, subsidence are just some of the more common events that beset a commercial entity not to omit injuries to employees and loss and damage to the public or to customers motor accidents and, increasingly fraud, deception, impersonation and hacking of bank accounts and other sensitive data.

The loss of business by interruption caused by any event that changes the ordinary operation s of the entity can have a devastating consequence on the business and its employees, stakeholders and investors.

Managing the expectations of the senior management and stakeholder / investors can in itself be a traumatic experience for the person or people dealing with the claim and experienced third party guidance and support can prove to be priceless.

Flaxmans recognise that these events are traumatic enough and that if the insurance company causes you to have to wrestle with it to get a claim settled, the trauma is more than amplified.

We can take the strain and pain out of dealing with insurers because we know how to do it. We understand what matters to them, what causes them to be pernickety and suspicious and what are the trigger points and actions that get a result.

  • We listen to your story
  • We read and easily comprehend the written jargon you have received from insurers, loss adjusters or lawyers
  • We act quickly and expertly to prevent the matter from getting worse and preparing to make it much better.

We care about our clients and about your reputation.

DON’T FORGET – Even if your claim was rejected more than six years ago we may still be able to help. If you are unsure please contact us and we will be happy to assist.

Unique no win, no fee scheme available*

* subject to qualifying status

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