There is a strong possibility that there is just a breakdown of communication that is at the root of their actions. We would quickly recognise the position and know what to do.
There may be a more serious and fundamental “issue” in your claim. Again, we will quickly recognise the position and know what to do.
Litigation is adversarial between the parties; and adversarial disputes typically last longer and produce the least satisfactory commercial outcomes, not mention the costs. It is entirely unpredictable in its outcome; even with a so called “strong case”.
Because litigation must be performed by lawyers it is they that take control of your affairs. That leaves you, as the Insured/ Policyholder, at a disadvantage of being able to control the resolution of the dispute.
The courts increasingly want disputing parties to mediate before they litigate but the trend has nevertheless remained for litigation to commence, in an adversarial form, before mediation is considered at a much later stage, just before trial.
Our skill is to keep you out of litigation and away from a court, wherever possible.