Uncategorised

24th July 2019

Mr Smith owned a timber holiday home located on a pleasant holiday park. He let the property for short-term holidays and insured the home under a specialist holiday-let insurance policy arranged through Lloyd’s underwriters. The timber construction was duly declared, and insurers imposed a Fire Extinguisher Clause as follows: It is a condition of this hoilday-let insurance that two smoke alarms must be installed on the property. If you fail to comply… this insurance will not cover loss or damage caused...

Flaxmans FOS-SOS: A new service is launched

by Di Robertson

Uncategorised

9th April 2019

April 1st saw new FOS qualifying rules come into force – were you fooled? Yes, April 1st did see the new FOS qualifying rules come into force and with it clear and important implications for brokers to understand before recommending the FOS to your clients. Even just recommending to a customer/client that they seek legal advice or go to the FOS carries with it responsibilities and a duty of care by the broker. The new FOS qualifying rules give all brokers the...

Case Study 3 – A family home

by Di Robertson

Uncategorised

30th October 2018

A family home. This is a case of home insurance bought online. A fire destroyed the newly acquired family home but an alleged misdescription of information entered into the on line ’boxes‘ caused insurers to refuse indemnity. It shows the unintended risks to policyholders of inflexible fast-track quoting. With non-confrontational and pragmatic commercial reasoning and the application of insurance practice precedent it was possible, however, to present a case to insurers that allowed us to resolve the claim dispute. It is nevertheless a...

A holiday home up in smoke

Flaxmans FOS-SOS: A new service is launched

Case Study 3 – A family home

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