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News, Newsletters
4th March 2021

Some of the insurance industry’s leading companies have been ‘found wanting’ by the Supreme Court and are now required to pay claims that they had pleaded were not covered by their various insurance policies. Next comes the vexing task of ‘adjusting’ the losses claimed by the policyholders and already some insurers have asserted ‘their right’ to deduct grants, loans and Furlough monies from indemnity payments. Our latest Covid Bulletin examines the controversial question: Is it Treating Customers Fairly for insurers now to deduct...

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News, Newsletters
13th February 2021

February 2021 Our strong belief is that there are still many challenges to be made and overcome. “The Supreme Court has ‘come good’ and now its my right to get my money.” These emotionally charged words, uttered by a broker’s customer, perhaps best describe the sentiment amongst many SMEs. Sadly, even now, many of them will be disappointed that their particular claim does still not meet the cover threshold; for reasons that will be beyond their comprehension. Will it become necessary to fight yet another...

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News, Newsletters
14th January 2021

We may be in the deepest darkest months of winter and facing the prospect of who knows how many more weeks in national lockdown, but let’s look on the bright side, this is the third time round, three different vaccines are on the way and as a nation we know now what we should be doing to protect ourselves. The number three is looking good for us here at Flaxmans too. During the last year our Advocates have been working tirelessly...

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News, Newsletters
1st June 2020

Customer expectation determines the trust of the public in insurance and highlight, why that fragile trust has been eroded yet again. This time by the drastic reactions of the insurance industry to an unprecedented claims-pandemic arising from Covid 19. If an insurance policy is called upon just once in a policyholder’s business career it is, at that time the most important thing to them, bar nothing. When they are told “sorry, but your claim is not covered on this occasion” ;...

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News, Newsletters
17th December 2019

Twas the night before Christmas, When all through the house, Not a creature was stirring, Not even a mouse. The Christmas lights were twinkling, But the tree was very dry, No one had watered it, The pines were falling, it might even die. Dry trees and Christmas lights, Can cause your house to burn down, No presents for anyone, Or Christmas Dinner to be found. So, check your lights aren’t faulty, And give your tree a drink, Switch off the lights first, Singed hair gives off an awful stink. Flaxmans Christmas Quiz Christmas can be a time...

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News, Newsletters
28th November 2019

All of us up and down the country could not fail to have been moved by the pictures and stories of people and businesses affected by the recent floods especially in South Yorkshire. Particularly badly hit was the village of Fishlake and, even now, there are still over 46 flood warnings in place across the region and the river Don. As the clean-up operation continues, the press has been widely publicising that many affected homeowners are now discovering that their insurance...

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News, Newsletters
1st October 2019

A Helping Hand for SMEs Here at Flaxmans, we have spent the summer thinking about how we can help you to help your SME’s to cut a swathe through the Insurance Jargon Jungle. Buying the right policy – from the right source – for the right reasons- requires signposting by experts. Every day we see the outcomes of what goes wrong when SME’s do not take sound advice before they choose the cheapest quote – disputed or rejected claims! Understanding the basics...

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News, Newsletters
14th August 2019

All of us in the insurance industry have been bracing ourselves in case the news from Whaley Bridge confirmed our worst fears.  We were all relieved to learn that residents have been able to return home now; and businesses will now be starting up again and hoping they can make up for the down time. As BIBA accredited claims advocates, we usually only hear about insurance claims that have gone wrong.  However, early signs are that some insurers are going the...

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News, Newsletters
1st August 2019

Are you sending out a FOS SOS? It’s all change at the Financial Ombudsman Service (FOS). New rules came into effect from 1 April 2019, and these changes have had a significant impact on the size of business that can present a case to the FOS. The pros and cons of these changes will take time to come to light. As ever, though, the Flaxmans’ team is ready and waiting to help you adapt to the new rules. Read More BIBA Webinar Flaxmans Chairman, Roger Flaxman...

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News, Newsletters
13th June 2019

Flaxmans June newsletter is out now, covering the BIBA Expo, our new service FOS-SOS, how you can get your hands on our new eBook 'The 5 Dangers of buying insurance online and how to avoid them' and info on the upcoming BIBA webinar. Did you spot us? BIBA 2019 15th – 16th May It was a jam-packed couple of days at this year’s BIBA Expo in Manchester. The keynote and breakout sessions were excellent this year and “Boris” love him or loath him...

About us

Flaxmans is a UK based firm of insurance advocates specialising in insurance dispute resolution and mediation covering all classes of personal, commercial and business insurance. Flaxmans expertise includes insurance law and practice, insurance claims advocacy, claim negotiation, litigation support, and the mediation and settlement of distressed or rejected claims.

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