Author: Di Robertson

Roger Flaxman, explores the insurance issues for the growing self-storage industry Some of our most valued treasures and prized possessions are consigned to the attic! When that is full or converted to a room, the local storage company often gets the benefit of our custom. Whilst these units might look like Fort Knox and appear reassuringly secure they are not immune from the ravages of fire, explosion or flood, or even contamination, to name just four natural perils. Read the full article at...

In record short time for “the law” the Duke of Edinburgh was evidently given permission to apologise to Emma Fairweather for being involved in the accident. Her plea for an apology, at a time before anyone had officially established the actual cause, raises an issue that sounds with thousands of accident victims in all walks of life. The need to say “sorry” and the penalty for saying it. It can safely be assumed that Fairweather’s car crash with the Duke of...

What are the most expensive insurance claims ever made? If you’re one of the lucky few, you might never have to make a claim against your insurance in your life. For many other people, though, things do go wrong and they’ll make a claim. It’s one thing making a claim for a car accident or for a burst water pipe but the mere thought of having to claim for the amounts listed here will surely make all parties wince! Most expensive pet...

1st January 2009 saw the doors open to Flaxmans. The apocalyptic financial meltdown of the world’s banking system in October 2008 was largely the genesis of Flaxmans as it is today. Banks hunkered down to protect themselves and their assets from rapacious customers needing financial support, whilst interest rates hit the floor and disappeared through it. The often catastrophic consequences for banks’ customers led to a new level of ’prudence and caution’ amongst some insurance companies in paying out claims....

Australian Pharma finally get referred to Flaxmans to settle dispute At the other extreme of our many successful outcomes this year is an extraordinary multi-million-dollar claim made by a pharmaceutical entity under a bespoke policy underwritten in the London insurance market and sold to an Australian company. The entity bought an insurance advertised to cover the risk of the pharma’s development of its product through the stages on the way to market. The policy was developed by the insurer with some help...

A family of six lost their newly-purchased country home in a fire that started whilst they were abroad recovering from the stress of moving a family of six some two hundred miles out of London. They had bought insurance online and completed the application to the best of their knowledge and belief. Upon researching the loss, the adjuster discovered that a previous owner of the property had utilised a partly boarded-in (but not properly ‘converted’ attic space as a ‘snug’. However,...

A precision engineering company suffered a fire which was said to have started in the dust extractor of cutting machinery. Insurers were advised by their loss adjuster they could void the policy on the grounds that the Insured had failed to take reasonable care in the maintenance of their machinery. The Insured disputed the allegation for more than two years but failed to change the insurer’s decision. The broker referred the company to Flaxmans. We immediately recognised serious flaws in the loss adjuster’s...

A heating supply and installation company, Arc, with a long history for client satisfaction and installation safety was sued by a customer’s insurer. Their customer’s business had suffered a fire allegedly caused by the heating company’s negligent installation of its product, and its insurer was seeking to recover its substantial loss from the heating company. Arc was properly insured at all times through a reputable local broker. The broker had recommended changing insurers at the renewal prior to the date of the customer’s...

A family home. This is a case of home insurance bought online. A fire destroyed the newly acquired family home but an alleged misdescription of information entered into the on line ’boxes‘ caused insurers to refuse indemnity. It shows the unintended risks to policyholders of inflexible fast-track quoting. With non-confrontational and pragmatic commercial reasoning and the application of insurance practice precedent it was possible, however, to present a case to insurers that allowed us to resolve the claim dispute. It is nevertheless a...

Roger Flaxman finds lessons for brokers in a fascinating £100,000 case where a firm faced litigation for not using unrated insurers. A casual chat between two solicitors at a local trades Christmas lunch resulted in an extraordinary windfall for one of them. Each represented small practices with similar turnovers of just under £1m. Comparing the cost of their professional indemnity (PI) insurance firm A found they were paying nearly four times the premium paid by firm B. It rather spoiled the...

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