Author: Di Robertson

Before the event: “A necessary Evil: A Waste of Money: I can’t be doing with it.” After the event:  “I never expected it to happen to me!” Nothing in life, except perhaps the knock of the taxman, causes the hackles to rise more than the agony of buying business insurance. The cost is an annoyance, at best, and very difficult to measure in terms of value for money, and so it typically gets the lowest of priorities in business life. That is...

A Helping Hand for SMEs Here at Flaxmans, we have spent the summer thinking about how we can help you to help your SME’s to cut a swathe through the Insurance Jargon Jungle. Buying the right policy – from the right source – for the right reasons- requires signposting by experts. Every day we see the outcomes of what goes wrong when SME’s do not take sound advice before they choose the cheapest quote – disputed or rejected claims! Understanding the basics...

All of us in the insurance industry have been bracing ourselves in case the news from Whaley Bridge confirmed our worst fears.  We were all relieved to learn that residents have been able to return home now; and businesses will now be starting up again and hoping they can make up for the down time. As BIBA accredited claims advocates, we usually only hear about insurance claims that have gone wrong.  However, early signs are that some insurers are going the...

Are you sending out a FOS SOS? It’s all change at the Financial Ombudsman Service (FOS). New rules came into effect from 1 April 2019, and these changes have had a significant impact on the size of business that can present a case to the FOS. The pros and cons of these changes will take time to come to light. As ever, though, the Flaxmans’ team is ready and waiting to help you adapt to the new rules. Read More BIBA Webinar Flaxmans Chairman, Roger Flaxman...

Written by Roger Flaxman and James Moorhouse for The Society of Claims Professionals Why an effective customer complaint procedure could improve public trust with insurers. When a claim is disputed, or a complaint is made, the most likely reasons are because a customer was unhappy with the levels of service received, the claim paid was less than expected or they suffered a financial loss during the process of making the claim. Customer expectation of their insurance policy is at the same time...

Mr Smith owned a timber holiday home located on a pleasant holiday park.  He let the property for short-term holidays and insured the home under a specialist holiday-let insurance policy arranged through Lloyd’s underwriters. The timber construction was duly declared, and insurers imposed a Fire Extinguisher Clause as follows: It is a condition of this hoilday-let insurance that two smoke alarms must be installed on the property. If you fail to comply… this insurance will not cover loss or damage caused...

Flaxmans June newsletter is out now, covering the BIBA Expo, our new service FOS-SOS, how you can get your hands on our new eBook 'The 5 Dangers of buying insurance online and how to avoid them' and info on the upcoming BIBA webinar. Did you spot us? BIBA 2019 15th – 16th May It was a jam-packed couple of days at this year’s BIBA Expo in Manchester. The keynote and breakout sessions were excellent this year and “Boris” love him or loath him...

April 1st saw new FOS qualifying rules come into force – were you fooled? Yes, April 1st did see the new FOS qualifying rules come into force and with it clear and important implications for brokers to understand before recommending the FOS to your clients. Even just recommending to a customer/client that they seek legal advice or go to the FOS carries with it responsibilities and a duty of care by the broker. The new FOS qualifying rules give all brokers the...

Roger Flaxman, explores the insurance issues for the growing self-storage industry Some of our most valued treasures and prized possessions are consigned to the attic! When that is full or converted to a room, the local storage company often gets the benefit of our custom. Whilst these units might look like Fort Knox and appear reassuringly secure they are not immune from the ravages of fire, explosion or flood, or even contamination, to name just four natural perils. Read the full article at...

In record short time for “the law” the Duke of Edinburgh was evidently given permission to apologise to Emma Fairweather for being involved in the accident. Her plea for an apology, at a time before anyone had officially established the actual cause, raises an issue that sounds with thousands of accident victims in all walks of life. The need to say “sorry” and the penalty for saying it. It can safely be assumed that Fairweather’s car crash with the Duke of...