November 2020

But does it matter? Many brokers will be feeling vulnerable in the light of recent insurance press reports quoting the criticisms of brokers emanating once again from Mactavish.  In a strive for growth, there might be a temptation for some brokers to start piling them high and selling them cheap.  That really wouldn’t do.  Now, more than any time in the past, the broker needs a steely resolve to stick to traditional, professional methods – and never lose sight of the client’s...

The following is based on a recent case that the Flaxmans team handled highlighting the risks involved when a leaseholder hands over the security of its investment in the lease to third parties over which it has no control.  PHOENIX is a property owner. In January 2019 Phoenix purchased the freehold of twelve flats.  The leaseholder arrangements were not without complication. The chain was: The freeholder is the XYZ Property Group as evidenced by a head lease The freeholder has granted a...

The temptation to deny a customer’s complaint is strong. No-one likes to be criticised and the thought of a complaint going to the FOS, or worse, to litigation and a PI claim, can send shivers down the spine. We recently handled a complaint for a broker that had all the hallmarks of a serious potential PI claim but actually turned out rather well for all parties. At a time when the reputation of the industry is at a ‘low ebb...