Disputed Claims – A Good Practice Guide for Claims Professionals
31st July 2019
Written by Roger Flaxman and James Moorhouse for The Society of Claims Professionals Why an effective customer complaint procedure could improve public trust with insurers. When a claim is disputed, or a complaint is made, the most likely reasons are because a customer was unhappy with the levels of service received, the claim paid was less than expected or they suffered a financial loss during the process of making the claim. Customer expectation of their insurance policy is at the same time...
