Media

CRUSADER - Claims Dispute Insurance

It seems from the feedback so far that we are launching our Claims Dispute Insurance* at exactly the right time. We are describing this unique insurance as “The Champion in your back pocket”.
Read More »

Flaxmans joins up the professions - New Crusader offering set to Revolutionise Insurance and Commercial Dispute Resolution

Our White Knight in Shining Armour that some of you will have seen astride his charger on the steps of the BIBA conference last year has earned his spurs. Our Crusader can now offer a fully -fledged dispute resolution service that can take a dispute all t
Read More »

A Triple helping of Flaxman!!

Flaxman is not a new name to the insurance industry and so the opening of our new offices in 34 Lime Street EC3 presented a great opportunity of getting Flaxman...
Read More »

The Insurance Act 2015

The 12th August 2016. It came and it went. You will have seen nothing, you will have heard nothing and you will have smelled nothing; so what is different about insurance now?
Read More »

Selling Underinsurance

This title, one hopes, is recognised as an oxymoron. The reason for using it is that a typical renewal process can actually fuel the risk of underinsurance. To find out how,
Read More »

Flaxmans on the Television - Watchdog

The illogical reasons for increased premiums given to customers by some insurance companies has been brought to the attention of BBC’s Watchdog consumer champion programme by one of the nation’s favourite comedy actors, Sheila Hancock...
Read More »

Flaxmans on the Case

Here at Flaxmans we find that non-disclosure of material information at inception or renewal is a recurring theme in disputed or rejected claims. So, when is an insurer entitled to void the policy?
Read More »

Flaxmans in the Press

“The larger the claim the more carefully the insurer will look at their liability to pay it.” Almost every broker has experienced this unwelcome attitude by some insurers to paying a client’s more substantial claims.
Read More »

A Triple Helping of Flaxmen!!

Flaxman is not a new name to the insurance industry and so the opening of our new offices in 34 Lime Street EC3 presented a great opportunity of getting Flaxman..
Read More »

The Insurance Industry - It's Image - A Case for Change?

A Presumption of Criminality - A frequent complaint that reaches our ears is that the policyholder feels that they have been treated without courtesy when they make a claim under their policy. Typically: “We were made to feel we had committed a crime”
Read More »

Disputed Claims - Recurring Themes

Over the years we have noticed several recurring themes in the disputed claims referred to us. In the following months we will address each of these in turn. The first one is the tendency to leave the disputed matter too long...
Read More »

Flaxman Case Summaries

Here are some examples of recent smaller cases, but nevertheless important to the broker.
Read More »

Brokers Beware

Eight years on from the initial consultation the Insurance Bill 2015 finally received royal assent on February 12. The act overhauls certain fundamental areas of UK insurance law applying to both insurance and reinsurance contracts and bringing with it ch
Read More »

Making Assumptions… A Dangerous Game

The perils of brokers not knowing their insurance before giving advice.
Read More »

Flaxmans on the Front Line

Understandably, the insurance industry does not like to acknowledge its public reputation for “wriggling out of claims” but sometimes the industry does not help itself. Some of the reasons given for refusing a claim are simply wrong in insurance law a
Read More »

Flaxmans at Eland Road

Incisive and as passionate as ever Roger Flaxman Chairman of Flaxmans, spoke to over 80 top brokers at the BIBA Northern Regional Conference held at Eland Road home of the Leeds football club stadium on Thursday the 20th November.
Read More »

“…and to every action there is always an equal and opposite or contrary, reaction” ― Isaac Newton

Little did Sir Isaac know that his observation applied not only to the law of physics but also to the physics of law, because in almost every dispute the complainant will see things from its point of view and the respondent, with equal force, advance an o
Read More »

Flaxmans forge relationship with Future Foundations

Flaxmans has chosen to sponsor and provide a unique support and partnership arrangement with Future Foundations.
Read More »

More Cases – More Team Members – More Expertise - More Successful Claims

Here at Flaxmans we also predicted earlier in the year that we would continue to see a steady increase in distressed claims coming into our offices, and how right we were! So much so that we have increased our team with a further three heavyweight Senior
Read More »

“It shouldn’t happen to a Broker!”

On Tuesday the 7th October Peterborough United Football Club was the venue for BIBA’s East of England Knowledge Forum and the afternoon Compliance Hot Topic subject found Roger Flaxman Chairman of Flaxmans speaking on the subject of “It shouldn’t h
Read More »

Taking the Litmus Test

Would you know how financially safe an insurer is, or indeed would you know how to find out?
Read More »

FLAXMANS – Customers are being “romanced” by internet and TV Advertising…

“… to judge insurance by price alone thereby devaluing the true role of the broker. As a consequence the inherent value of the broker has become obscured by consumer brand distribution and the media's relentless brainwashing of the consumer to "save m
Read More »

FLAXMANS Fly’s the Flag for the First Time at the BIBA Conference

Five members of the Flaxman team met dozens of Brokers during the two day event, many of whom had a tale to tell of a disputed claim and an unhappy client on their hands. Just as many others were seeking out Flaxmans to help them with understanding the re
Read More »

FLAXMANS BIBA Fringe meeting addresses serious concerns for Brokers

Flaxmans first and lively fringe meeting on the second day of the BIBA Conference drew a large group of Brokers to listen to the intriguingly entitled presentation “The Ombudsman Elephant Trap”.
Read More »

A cyber-attack on any business could be “a catastrophe waiting to happen"?

Police revealed that the recent sophisticated 'cyber plot' to steal from Santander Bank could have cost the bank millions.
Read More »

FLAXMANS appointed by BIBA to provide exclusive Claims Advocacy Service

Flaxmans has been officially appointed by The British Insurance Brokers’ Association as its preferred partner offering its members a unique specialist Claims Advocacy Service. The new BIBA Claims Resolution and Advocacy Service now enables BIBA members
Read More »

Professional Indemnity Insurance Forum

Roger Flaxman, Chairman and Chief Executive of Flaxmans chaired this important forum on the 5th December 2013 at The Kingsway Hall Hotel in London.
Read More »

Knowledge is Power...

Which of these news stories attracted your attention: • 6.5m LinkedIn passwords stolen by hackers? • Millions of people suffering the knock-on effects of a software upgrade that froze RBS/NatWest systems, stopping payments in and out of personal an
Read More »

Revenue Growth – the Myth and the Temptation

What to know before you grow As every broker's management team knows the costs of running the business never seem to go down. Consequently brokers all over the country are putting themselves and their staff under relentless pressure to produce more incom
Read More »

‘Noting of interest’- implications for commercial mortgage borrowers

A long-standing procedure between the British Bankers Association (BBA) and Association of British Insurers (ABI) that was designed to protect banks' interests of all mortgagees of property came to an end in June. This will prompt a review of existing in
Read More »

Financial Director Magazine - Lessons in risk from NatWest and Barclays

Would NatWest/RBS and Barclays have been prepared to take the risks they did if the consequences now known had been apparent to the board?
Read More »

Post Magazine - Café de Lecq -v- R.A. Rossborough

Automated insurance selling can make it harder for brokers to best serve their clients as the findings in a recent court case revealed.
Read More »

Addressing risk at board level

HOW MUCH TIME, money and effort should an FD put into dealing with the company's risk and its insurances? The answer often depends upon how much support the company's board/senior management gives to its FD.
Read More »

Post Magazine - Engine’s Default – broker held liable

Awarding damages of £528,000, exclusive of costs, against a leading insurance broker, a judge in the Royal Courts of Jersey has criticised the automated quote engine sales process as being more in the interests of the broker and the insurer than in the i
Read More »

London Business Matters - Business interruption advice for boardrooms

Assessing a company’s risk is often left in the “too difficult box” according to Roger Flaxman in his article for the February issue of London Business Matters, the magazine published by the London City Chamber of Commerce.
Read More »

London Business Matters - Don’t let a “business interruption” bring your company down

A board’s failure to heed experienced advice about the consequence of a “business interruption sent its company into liquidation two years after a serious fire.
Read More »

Be Engaged - Running a charity?

With insurance claims disputes on the rise, it’s important for trustees to understand what risks should be covered and what compliance is required in order to avoid your charity becoming insured by mistake through falling foul of the policy terms.
Read More »

Roger Flaxman joins CEDR commercial mediation service panel as insurance specialist

Insurance Claims Advocate Roger Flaxman has been appointed as a panel member at the Centre for Effective Dispute Resolution’s (CEDR) commercial mediation service - CEDR Solve.
Read More »

Post Magazine - Midwives

Flaxmans' feasibility study on insuring independent midwives has drawn the conclusion that unless midwives wishing to practice outside the NHS are prepared to practice as employees of a limited company or similar.
Read More »

UK Broker Awards 2011

Roger Flaxman is a judge at this year’s UK Broker Awards. Organised by Insurance Age magazine, the competition is open to FSA-registered general insurance intermediaries and appointed representatives.
Read More »

BIBA appoints Flaxman Partners as PI claims mediation specialist

Flaxman Partners has been appointed to provide members of the British Insurance Brokers Association (BIBA) with specialist claims mediation services as part of its Professional Indemnity (PI) Initiative.
Read More »

Post Magazine - Mactavish/PwC report

Roger Flaxman’s commentary on the Mactavish/PwC report on the failures of commercial insurance to meet fit for purpose standards makes “quote of the week” in this week’s Post magazine.
Read More »

Small business not immune to Mactavish report findings

Risk advisors Mactavish’s excellent report, points to a corporate insurance framework that’s not “fit for purpose”. Several converging market forces (both inside and outside the insurance industry) are leading to rising insurance claims disputes.
Read More »

Gender Ruling on Insurance by the European Court of Justice

The decision of the European Court of Justice (ECJ) this week that insurance underwriting risk assessment and pricing amounts to sex discrimination has far reaching consequences.
Read More »

7 tips on renewing your business insurance this year

Here are some pointers to work through with your broker in 2011 to help you decide on the cost and scope of cover for your business: 1. Contact your broker earlier – at least 12 weeks before the renewal date - and find out how the prevailing market is
Read More »

Sign up for our e-newsletter