Time to Make a Difference
Claims management must once again be integrated with the underwriting and risk assessment process. It is nonsense to treat them as separate transactions. The insured is not in the least interested in the process of the insurance company. He believes he has disclosed information in order to obtain a contract of insurance and that a man or woman who settles his claim is close to and ad idem with the person who assessed the risk and took his money.
Client expectation is everything in this industry. So isn’t it time to treat the client with a little more respect?