Complex and Costly
Claims is a complex, costly and time consuming aspect of our industry and it deserves the best people. The best people will have not only the technical know-how of a CII qualification and perhaps a law degree but they will also recognise the intrinsic purpose of insurance; which is to accept a customer in good faith (or not at all) and to pay a claim in good faith. The law and the technical parameters of insurance law and practice can only be a guide for the regulation of the conduct of our industry. It is not possible for any insurance contract to anticipate every variation on a theme of claim events (e.g. every accident/ event has distinguishing features from all others of its kind) and so no insurance policy can claim to be a perfect match for the needs of the policyholder.